FAQ's

How long does shipping take?

We typically ship orders within 3 business days from receipt of your order. Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery. Shipping times may vary based on your location and current order volume.
What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in new condition. To initiate a return, please contact our customer service team with your order number. The customer is responsible for return shipping charges, unless the order was processed in error by us.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress on the carrier's website. Most orders include real-time tracking updates.
Do you ship internationally?

Currently we only offer direct shipping to the United States through our website. Please contact us to discuss the options for shipping outside the US.  
What if my item arrives damaged?

Please do not sign for or accept any package or delivery which has obvious signs of damage. If damage is later discovered which was not immediately apparent, please contact asap us at shakertape@gmail.com with photos of the damage and packaging. We'll work with you to arrange a replacement or refund as quickly as possible.
Do you charge sales tax?

We are based in New Hampshire, which does not charge sales tax.

More Important Info

How to order tape: 

We price and sell our Shaker tape by the yard. While we seek to minimize the number of splices in your order, they will invariably occur over longer lengths. However, we will guarantee that splices will not occur more frequently than once every 15 yards.

Wondering how much tape you need to order? For reweaving any given chair, the following formula works well:

First, measure the front rail between the posts, in inches. Second, measure straight across from the center of the back rail to the center of the front rail, in inches. Multiply these numbers together. Divide the resulting figure by 9, and that's the total number of yards of 1" tape required. For 5/8" tape, divide by 5.3, rather than by 9. If you want to use two colors, order half the total number of yards per color.

More Shipping & Handling info:

We charge shipping and handling based only on our packing materials and the estimated cost to get your package to you. While we normally ship orders within 3 working days from receipt of your order, we will notify you of any delay of over 5 days. If you have placed an order for a back-ordered item we will reach out to let you know when to expect the order.

More on Returns, Exchanges, and Cancellations
All returns and exchanges must be authorized by advance communication with us in order to be accepted, and must be requested within 30 days of receipt. Original shipping charges are not refundable, and the customer is responsible for return shipping charges, unless the order was processed in error by us. Please enclose a copy of your order receipt with your return. If you need to cancel your order please reach out within 2 business days of placing your order. We promise to work with you to resolve any issues with your order as soon as possible. We value your business and we want you to be satisfied!